We strive to be as accessible as possible to all. If you need any additional information or would like to discuss your requirements, please email firstname.lastname@example.org
Assistance: From time to time people may require additional assistance, for a variety of reasons. If you require assistance during your visit, just let a team member know and they will be happy to help you.
Assistance Dogs: Assistance Dogs are welcome throughout the building.
Autism: We have a visual story with photos of spaces outside and inside the museum, along with sensory information which may be useful when planning your visit. If you require a quiet space or any additional help at any point during your visit, just let a member of the team know and they will be happy to assist you.
Breastfeeding: Breastfeeding is welcomed throughout the building. If you require somewhere to sit, please ask a member of staff.
Building access: Access to most of the museum is step free and on the ground floor. Access to the police station is over a cobbled yard. To get to the first floor Court Room there are 22 stone steps. Alternatively there is a customer lift, however this cannot be used in the event of a fire.
Map of the building: We have a downloadable map of the building on the Museum Plan page
Carers: The museum is free to all and carers do not require a separate ticket to enter. Should you require any assistance during your visit, please ask a member of staff.
Entrance to the Building: On public open days the doors to the front and rear of the building will be open. If you have booked a visit for a Monday, Wednesday, Thursday or Friday you will need to ring the doorbell for access.
Hearing Induction Loop: A portable hearing loop is available. Please ask in the shop if you require it.
Lift Access: There is one customer lift providing level access from the ground floor to the first floor where the court is situated. Please ask a member of staff for assistance with the lift. The lift is big enough for most motorised wheelchairs or double prams. If you are unable to exit the first floor via the stairs in an emergency we regret that our fire regulations do not permit visitors in these circumstances to visit the upper floor.
Parking: There is a small amount of parking for private groups on Mondays, Wednesdays, Thursdays & Fridays. Please enquire when you make your booking for more details. On open days, the nearest parking is available on Newton Street or Port Street.
Private tours: The museum can get quite busy and noisy on open days. If the needs of your group are more suited to a quiet visit, we would be happy to arrange a private tour for you. These are available on Wednesdays, Thursdays or Fridays. Tours can last between one and two hours depending on your requirements and are free. You and your group will have your own tour guide and the museum to yourselves. To make an enquiry please email email@example.com.
Queues: On open days fire regulations restrict us to 120 in the building at any one time. This can cause large queues to build outside. If queuing would cause you, or a member of your group difficulties then please let us know.
Quiet space: If you require a quiet space at any point during your visit, please let a member of the team know and we will be happy to help.
Sign language: One member of staff is certified in BSL L2. We cannot provide interpreters but we welcome groups with interpreters on open days or private tours.
Visitors with visual impairments: If you would benefit from a tactile tour, please contact us and we would be happy to discuss your requirements.
Visual story: This document has photos of the spaces inside and outside the museum along with sensory and other information which may be useful when planning your visit. Download here.
WCs: The museum has three unisex toilets, two on the ground floor and one on the first floor. One of the ground floor toilets is accessible and has baby change facilities. The museum does not have adult changing facilities. The nearest Changing Places facilities are located in the Arndale Shopping Centre.
Wheelchair Users: Access to most of the museum is step free and on the ground floor. Access to the police station is over a cobbled yard. There is a customer lift to the Courtroom on the first floor, however this cannot be used in the event of a fire. If you are unable to exit via the stairs in an emergency we regret that our fire regulations do not permit visitors in these circumstances to visit the upper floor. There is full access to the ground floor galleries and police station for most types of wheelchair, including motorised wheelchairs.